Good morning, thank you for reaching out and we’re sorry to hear about your experience. GRAZ’N is built on sustainable practices ie. We don’t irrigate, use chemicals, pesticides, additives, climate-controlled storage, etc. which impacts us differently than what you may normally experience. Our hay is sun-cured (not dehydrated) and highly dependent on weather therefore UV rays can limit the amount of green a plant may have. We strive for perfection however mother nature can impact us therefore it’s possible you may see brown hay color. Alfalfa is also more course as it dries compared to a grass hay but from a nutritional perspective, it will provide what our animals need. Glad you appreciate the packaging; we’ve worked hard to find alternative solutions to plastic😊 What concern might you have about our packaging in the winter since we haven’t seen any over the last several winters? Thanks again for bringing this to our attention and if you have questions kindly reach out to us.